Shipping policy

Everything we sell is made after you order it. Nothing sits in a warehouse waiting, which is why a keepsake takes a few days longer than something mass-produced — and why it arrives with your words on it.

Where we ship

We currently ship to the United States and Canada only. We are keeping our shipping map small on purpose this year so that every order arrives when we say it will. We expect to open up to more countries in the new year.

A small number of our items are printed in Arizona and ship to the contiguous United States only. If you are in Alaska, Hawaii or Puerto Rico and an item cannot be shipped to you, it will tell you at checkout rather than after you have paid.

How long it takes

Two stages, and both matter:

• Making it — 1 to 3 business days for most items. Engraved and hand-poured pieces can take a little longer.
• Getting it to you — 2 to 5 business days within the United States. 5 to 12 business days to Canada, depending on the carrier and customs.

So a typical US order lands within about a week of ordering. During November and December that window stretches, and we post our Christmas order-by dates on the site each year so you are not guessing.

What it costs

United States

• Free shipping on orders of $49 or more
• Standard shipping under $49: $5.45 to $7.95 depending on the item
• Priority shipping is available at checkout on some items

Canada

• Standard: from $9.70
• Priority: from $21.50

Free shipping applies to United States orders only. Canadian orders may be subject to duties, taxes or customs fees on arrival, which are set by your government and are not something we collect or control.

Tracking

You will get an email with a tracking number as soon as your order ships. If you have an account with us, it is in there too. If a week goes by with no tracking email, check your spam folder first, then message us through our contact page and we will find it.

Getting the address right

Please check your shipping address before you place the order. Once an item goes into production with your personalization on it we usually cannot stop it, and we cannot reroute a package after it ships. If you catch a mistake, message us through our contact page straight away and we will do whatever is still possible.

If something goes wrong in transit

If your order arrives damaged, or tracking says delivered and it is not there, tell us within 30 days and we will sort it out. See our Refund Policy for how that works.