Refund policy

Everything here is made to order with someone's name, someone's words, or someone's photo on it. That changes what a fair return policy looks like, so here is exactly where we stand.

If we got it wrong, we fix it

If your order arrives damaged, defective, not what you ordered, or with the personalization printed or engraved incorrectly, we will remake it or refund it in full — your choice. You will not pay for the replacement and in most cases you will not need to send anything back.

Message us through our contact page within 30 days of delivery with your order number and a photo of the problem. A photo is usually all we need.

If the personalization came through the way you typed it

We print exactly what you enter. Once an item has been made with a name, a date or a message on it, we cannot resell it to anyone else, so personalized items are not returnable for a change of mind or for a spelling that was submitted that way.

We know that is a hard line, so we do two things to protect you:

Your personalization is shown back to you on the product page before you add to cart. Read that line — it is exactly what will be made.
If you spot a mistake after ordering, message us through our contact page immediately. If your order has not gone into production yet, we will correct it or cancel it at no cost. That window is usually a few hours, so do not wait.

Items that are not personalized

A few of our items carry no custom text. Those can be returned within 30 days of delivery if they are unused, in original condition and in their original packaging. Message us through our contact page first to start the return — items sent back without arranging it first cannot be accepted.

Cancelling an order

Message us through our contact page as soon as you can. If production has not started, we will cancel and refund in full. If it has already started, we cannot cancel, but see the first section — if the finished item is wrong in any way, that is on us.

Refunds

Once a refund is approved we issue it to your original payment method. It leaves us within 2 business days; your bank or card issuer usually takes another 3 to 10 days to post it.

If more than 15 business days pass after we have told you a refund was approved, message us through our contact page and we will chase it with you.